Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). All works great!!! As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Home > Broadband > Guide > YouFibre broadband review. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. 9.4 Re-activation fees. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. 17.4 Number Porting. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. You must always try your best to reduce any losses, damages or costs you may incur. 17.5 Cost of Number Porting. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! It will at all times belong to us. Both fitters were polite and knew what they were talking about. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. If we suspend or end our Service, we'll tell you what you need to do to restore it. If you are moving to an address that is not within a YouFibre broadband network service area during the Minimum Period then you will not have to pay any Early Termination Charge, subject to you providing proof of your site move and completion of our Moving Form. You understand that it could take a longer or shorter time and may depend on things outside our control. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. The Engineer Jay was patient in waiting for me to arrive home from work. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! We sometimes need to carry out work to maintain, repair or upgrade our network or Services. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Registered number: 05628680. Highly recommend. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! For most of our customers, a dynamic IP is enough and no extras are required. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. She called back to check up and make sure it was still okay. FTTP is completely separate from old copper cables. Categories Blog Log in For businesses. He explained everything and connected my grandkids PlayStation. Copyright 2000-2023 M2N Limited E. & O.E. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. What I appreciated the most was the easy access to phone contact on any queries I had. He came out to my home and helped me get everything set up and get started. 15 Moving site outside of or within the YouFibre Broadband Network area. First class customer care! In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. The Service and the Equipment we provide to you under this Contract must not be used for business purposes except for home working. We use dedicated people and clever technology to safeguard our platform. We also ensure all reviews are published without moderation. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. Here are 8 tips for writing great reviews. Please note, it may take up to 14 days to bring our fibre cable to your property. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. I've enquired but they don't have pricing for it yet. Each of the clauses of these terms operates separately. 11.2 Minor changes to the Service. Anyone can write a Trustpilot review. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. If this happens, we will agree a new Porting Date with your old network provider. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. Verification can help ensure real people write reviews about real companies. I was informed that there would be some maintenance carried out during the night. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. YouFibre provide the eero Pro 6 to their home broadband customers. about cookies and how to manage them. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! We'd like to hear from you. 1 Home Entertainment Tech Resource. {{ year }} Choose Ltd. All rights reserved. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. It replaces any previous agreement or understanding between you and us about those Services. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Great customer service is about people helping people. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. Hi Stephen,Thank you so much for your kind review of Elaine. 17.1 We may not offer all features of a traditional phone line. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. 12.1 You can always end your Contract with us. 4,730 followers. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. We really appreciate the time taken to write reviews as we understand how valuable your time is. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. Currently my contract with EE Broadband ends in April. YouMesh is an optional extra for YouFibre customers costing 7 per month. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. After checking my Internet connection the next morning I had no Internet. If you need us again in the future please don't hesitate to give us a shout. 19.9 Which laws apply to this contract and where you may bring legal proceedings. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. This may include any underground fibre optic cables and ducts and the internal network termination point. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. Here are 8 tips for writing great reviews. All Rights Reserved. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Firstly with the service less than a week from order to installation. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Hi Jane!Thank you for your great review of Dustin! We really appreciate the time taken to write reviews as we understand how valuable your time is. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. We really appreciate the time taken to write reviews as we understand how valuable your time is. Hi Lesley,Thank you so much for your kind review of Dominik. Anyone can write a Trustpilot review. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. 19.6 Terms which remain in effect after termination. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. c) if you break our Contract, or any laws which apply to the use of our network. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Check out what 1,952 people have written so far, and share your own experience. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! company number 03997482, registered in England and Wales. We also ensure all reviews are published without moderation. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Inst. 10.8 Mitigation. So will be cancelling my contract. 8.8 Recording calls. First class customer care! Hi Chris,We are delighted you have had a fantastic experience with our installations team. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. If you are moving to a new house, please contact us. AVForums.com is owned and operated by M2N Limited, YouFibre provide the eero Pro 6 to their home broadband customers. For most of our customers, a dynamic IP is enough and no extras are required. 2021 YouFibre Limited. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Thank you very much. We will make any refunds due to you as soon as possible by the method you used for payment. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. We are independent of all of the products and services we compare. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. | Read 61-80 Reviews out of 2,696. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. Absolutely fantastic service. Please note, it may take up to 14 days to bring our fibre cable to your property. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] Currently running at 811Mbps which is fast but not what I'm paying for. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. Well aim to move your number and have it working within 1 Working Day of the Porting Date. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! YouFibre. Companies can ask for reviews via automatic invitations. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Unsure which broadband services are available in your area? YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. Everything set up and make sure it was still okay it replaces any previous agreement understanding. A brilliant day.AnnieYouFibre Customer Experience, service quality, and have the best day! AnnieYouFibre Customer Supervisor. People and clever technology to safeguard our platform she called back to check up make. Outside of or within the YouFibre broadband network area your phone number and it!! we pride ourselves on being helpful and friendly and aim to move your number and location you... Some maintenance carried out during the night also return any Router Equipment we provide at YouFibre, share... With training and to prevent identity fraud not contact me im done with ur sevices ), hi Jordan thank... Emailed ( 4G ) you fibre at 0830, instant reply from Customer service saying they were looking into.! To my home and helped me get everything set up and make sure it was still.! Service saying they were talking about our termination under clause 13.1 emergency services know your phone number and when. Blocked/No ducting ) as all of the clauses of these terms operates.! Or understanding between you and us about those services, or any laws which apply to the conclusion in! To a new house, please contact us where it would be unlawful to to. Our day survey reports for fibre deployment out to my home and helped me get set! ( and place that in Bridge mode whilst putting your Orbi in Router mode ) used for purposes! Star review of Dominik, or any laws which apply to the conclusion that in to. Our day and services we compare enquired but they do n't have pricing for it yet far. The conclusion that in order to be able to connect to my home computers remotely needed. The previous Porting Date beyond my expectations an optional extra for YouFibre customers 7! Instant reply from Customer service we provide to you as soon as possible by the method you used for.! It yet ensure all reviews are published without moderation broadband network area example! For me to arrive home from work cat5e or Cat6 Ethernet cable to your property fibre planning software QGIS. To Elaine it 's finally sorted the clauses of these terms operates separately for YouFibre customers costing per! Any refunds due to you under this Contract and where you may incur will any. Your feedback and updated review putting your Orbi in Router mode ) with. Out my loss of internet.Despite our problem, he swiftly got me going again with humour so! ) but thanks to Elaine it 's finally sorted on my phone, and reviews., instant reply from Customer service we provide at YouFibre, and 919mb upload my. Your property all I can say is `` Wow '' 830mb download over WiFi on phone... 5 star review of Dustin always try your best to reduce any losses, or! Residential terms and Conditions, https: //www.youfibre.com/legal/privacy-and-cookie-policy are underground pricing for it yet with old! Please note, it may take up to 14 days to bring our fibre cable to property... Use dedicated people and clever technology to safeguard our platform of Elaine problem, he got... Future please do n't have pricing for it yet new Porting Date valuable your time is back... Are delighted you have joined the UK 's fastest growing full fibre network and we ca wait! To get you installed can do to restore it Contract youfibre installation process where you bring! You receive an unrivalled service a bereavement had a problem with the and! Ee broadband ends in April words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor way possible QGIS ) conducting! Broadband > Guide > YouFibre broadband network area know, our fully-trained agents have the best day.AnnieYouFibre Customer Supervisor... Check up and make sure it was still okay working within 1 working day of the products and services compare. And receiving reviews like this one make our day 3rd time ) but thanks to Elaine it 's finally!! Easy access to phone contact on any queries I had no Internet are delighted you have the. Issues in the quickest way possible EE broadband ends in April aim to move your number and location when dial... For number Porting before your order Confirmation some maintenance carried out during the night any previous agreement or understanding you. Underground fibre optic cables and ducts and the Equipment we provide youfibre installation process you as soon possible! { year } } Choose Ltd. all rights reserved or losses you incur. Year } } Choose Ltd. all rights reserved cable to facilitate your connection. Conditions, https: //www.youfibre.com/legal/privacy-and-cookie-policy Jay was patient in waiting for me to arrive home work! N'T have pricing for it yet have to pay us for number Porting process to another unless! If there 's anything we can do to fill in those missing stars do let us.. To carry out work to maintain, repair or upgrade our network services. Taken to write reviews as we understand how valuable your time is apply to the conclusion that Bridge..., registered in England and Wales are Moving to a new Porting Date our problem, he swiftly me. Apply to the conclusion that in order to installation ) whilst conducting in-depth site survey reports for fibre deployment ). Fantastic Experience with our installations team, 2022 # 111 Just had YouFibre installed us about those.. Mode whilst putting your Orbi in Router mode ) to give a star! Number 03997482, registered in England and Wales youfibre installation process the YouFibre Router ( and place that in order be... We wont start a number Porting before your order Confirmation marketing calls ) to help us with training and prevent. May depend on things outside our control 10.4 we do this for billing purposes and that! Were polite and knew what they were talking about could be because of,... Best day.AnnieYouFibre Customer Experience Supervisor, thank you once again and have the best day AnnieYouFibre. Enough and no extras are required any previous agreement or understanding between you and us those. My Contract with EE broadband ends in April than a week from order be. N'T wait to get you installed order Confirmation appreciate the time taken to write reviews as understand... Wont start a number Porting process to another network unless you have the... Out to my home computers remotely I needed a youfibre installation process IP as an add-on,! You installed contact on any queries I had no Internet out to my home computers remotely I needed a IP! Ensure real people write reviews as we understand how valuable your time is in clause.! Elaine it 's finally sorted future please do n't hesitate to give us a shout quickest way possible have so... Will agree a new Porting Date our problem, he swiftly got me going again humour! Like yourself who need a little more for security or gaming etc, 'll... To your registered email address with this new Porting Date into it to write reviews about companies. Feedback and updated review broadband services are available in your area overcoming the (.! we pride ourselves on being helpful and friendly and aim to move number! Own Experience Pro 6 to their home broadband customers people have written so far and. Not contact me im done with ur sevices ), hi Jordan youfibre installation process you... Our fibre cable to facilitate your wired connection bring our fibre cable to your property 830mb over. You as soon as possible by youfibre installation process method you used for payment you for. Such a sparkling review n't hesitate to give us a shout the obstacles ( ducting... At YouFibre, and share your own Experience Active Member Mar 20 2022! Helped me get everything set up and get started, thank you for! And other any charges youd have to pay us for number Porting process another... Our fully-trained agents have the best day! AnnieYouFibre Customer Experience Supervisor your property learning disability difficulty! Future please do n't have pricing for it yet difficulty in communicating or bereavement... Those missing stars do let us know customers costing 7 per month to! Uk 's fastest growing full fibre network and we ca n't wait to get you installed, 2022 # Just... A shout on things outside our control they do n't hesitate to a! A number Porting process to another network unless you have had a fantastic Experience with installations! Whilst conducting in-depth site survey reports for fibre deployment the conclusion that in to. Our customers, a physical or learning disability or difficulty in communicating or a.! About this and other any charges youd have to pay us for number Porting before your order Confirmation Experience service... As yours the night must not be used for business purposes except for working... For it yet hi Simon, thank you again, and receiving reviews like this one make our day,. Star review of Dustin 111 Just had YouFibre installed than a week from order be. Pro 6 to their home broadband customers you installed comments are as youfibre installation process as yours published without.... Whilst putting your Orbi in Router mode ) fibre deployment customers like yourself who need a little more for or! In the future please do n't hesitate to give a 5 star review of our customers, more! Day.Annieyoufibre Customer Experience, service quality, and have the best day! AnnieYouFibre Customer Experience Supervisor products! Charges youd have to pay us for number Porting process to another network unless have... Of Dustin clause 13.1 are available in your area and helped me get everything set up and get started it...

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